Terms of Service

1. Introduction

Welcome to Social Space Solutions. These Terms of Service ("Terms") govern your use of our website and the purchase of products and services from us.

By accessing our website or placing an order with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. About Us

Social Space Solutions specialises in office pods, meeting pods, acoustic solutions, and related workspace products. We act as specialists connecting customers with high-quality workspace solutions from various manufacturers.

3. Products and Services

Product Information

We make every effort to ensure that product descriptions, images, and specifications on our website are accurate. However, slight variations may occur between products displayed and those delivered due to manufacturing processes and updates by our suppliers.

Pricing

All prices displayed on our website are Manufacturers' Recommended Retail Prices (RRP) and are shown exclusive of VAT unless otherwise stated. Final pricing, including any discounts, delivery, and installation costs, will be provided in your personalised quotation.

Availability

Product availability is subject to change. We will inform you as soon as possible if a product you have ordered is unavailable or if there are any delays.

4. Ordering Process

Orders can be placed through the following methods:

• Completing our online enquiry form
• Contacting us by email at hello@socialspacesolutions.com
• Contacting us by telephone

Upon receiving your enquiry, we will provide a detailed quotation including:

• Product specifications and pricing
• Delivery and installation terms
• Payment terms and schedule
• Estimated lead times

A binding contract is formed only when you accept our quotation in writing and we confirm your order.

5. Delivery and Installation

Delivery and installation terms, including timescales and any associated costs, will be clearly set out in your quotation. Key points to note:

• Delivery dates provided are estimates and not guaranteed
• You must ensure adequate access and space for delivery and installation
• Any additional costs arising from site access issues may be charged separately
• Installation is typically included but will be confirmed in your quotation

6. Payment Terms

Payment terms will be specified in your quotation. Typically, this may include:

• A deposit upon order confirmation
• Balance payment prior to or upon delivery
• Specific payment milestones for larger orders

We reserve the right to withhold delivery until payment has been received in full.

7. Warranty

All products are covered by the manufacturer's warranty, which varies depending on the product and manufacturer. Warranty details, including duration and coverage, will be provided with your order documentation.

The warranty typically covers manufacturing defects but does not cover damage caused by misuse, improper installation (if not carried out by us), or normal wear and tear.

8. Returns and Refunds

Due to the bespoke nature of our products:

• No returns are accepted once delivery and installation has taken place, unless damage has occurred during this process
• Any damage must be reported to us in writing within 48 hours of delivery/installation, with photographic evidence
• We will assess all damage claims and, where valid, arrange repair or replacement at no additional cost
• Cancellation of orders prior to manufacture may be subject to cancellation fees as specified in your quotation

9. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability shall not exceed the value of the products purchased
• We shall not be liable for any indirect, incidental, or consequential damages
• We are not liable for delays or failures caused by circumstances beyond our reasonable control

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Social Space Solutions or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

11. Website Use

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Transmit any malicious code or harmful data
• Collect or harvest any information from our website without permission

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.